Customer Service

Track your order, request a return & more

How Do I Track My Order?

When your order has been dispatched you should receive an email with tracking information and there will be a link for you to track your parcel. If you haven't received an shipping confirmation email, please check your spam folder. You can also track

Can I Amend My Order?

You can change your order as long as it hasn't been picked and packed at the warehouse. If it has I'm afraid we cannot amend it. If you have ordered the incorrect product you can return for an exchange or refund. If you wanted to add to your order, y

Can I Cancel My Order?

You can cancel your order if it hasn't been picked and packed at the warehouse. If we've not been able to stop it in time, then I'm afraid you cannot cancel your order and you will need to return the item for a refund. See for more information on our

I Would Like A Refund

If you’d like to submit an refund request please complete our returns form. Once we receive your request, we’ll provide you with detailed instructions to guide you through the process.

Can I Order Over The Phone?

I'm afraid we do not have the facility to take orders and payment over the phone.

I Would Like To Exchange My Item

If you’d like to submit an exchange request please complete our exchange form. Once we receive your request, we’ll provide you with detailed instructions to guide you through the process.

Tax and Duty Outside The UK

If you're outside the UK the prices on the website will automatically deduct the UK VAT rate of 20%. On arrival, your order may be subject to tax and duty depending on the threshold set by your country. If your order is over this threshold then you w

Do You Ship To My Country?

We ship to most countries. The best thing to do would be to put the items you're interested in into the cart and change the shipping country to your location. If the shipping area states 'no shipping methods available' then please get in touch and we