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Customer Service

Track your order, request a return & more

How do I track my order?

When your order has been dispatched you should receive an email with tracking information and there will be a link for you to track your parcel. If you haven't received an shipping confirmation email, please check your spam folder. You can also track

Can I amend my order?

You can change your order as long as it hasn't been picked and packed at the warehouse. If it has I'm afraid we cannot amend it. If you have ordered the incorrect product you can return for an exchange or refund. If you wanted to add to your order, y

Can I cancel my order?

You can cancel your order if it hasn't been picked and packed at the warehouse. If we've not been able to stop it in time, then I'm afraid you cannot cancel your order and you will need to return the item for a refund. See for more information on our

I would like a refund

To request a refund, please complete our returns form

Can I order over the phone?

I'm afraid we do not have the facility to take orders and payment over the phone. If you're unable to order on the website, we can send you an invoice with a payment link for card payments or a payment link for PayPal payments. If you'd like to go ah